Confirmit now employs over 400 people and has offices in Oslo (headquarters) and Grimstad, Norway; London, UK; New York and San Francisco in the US; Vancouver in Canada; Chengdu in China; and Moscow and Yaroslavl in Russia. Our client list includes globally recognised brands such as Best Buy, British Airways, Disney, Google, Halifax Bank of Scotland, HSBC, JP Morgan Chase, Microsoft, Nielsen, Safeco Insurance, Statoil, Symantec, Toyota, Virgin Media, Yahoo, Zynga, etc.

The Global Solutions Team is a customer-facing development team that works closely with Confirmit’s Sales and R&D teams to create solutions around and outside the core Confirmit product in order to win sales.

We’re looking for an experienced software developer to join the Global Solutions Team and deliver custom solutions for our most important clients.
Description of Responsibilities: Consulting with clients and internal team members on solutions, understanding business requirements and creating the required technical specification definition (SOW) Building creative custom solutions built on top/on the side of our core Confirmit platform through: Confirmit’s and externals APIs and web services Confirmit Flex Extension Framework Creating sophisticated reporting capabilities through scripting. Integration with client’s IT systems (SSO) Qualifications or Skills required: Design and develop code and tests for high-performance web systems Microsoft .NET framework, C#, ASP.NET Good working knowledge in client-side scripting (JavaScript) combined with HTML5, CSS3 background Algorithms and analytics Good written and verbal communication skills in order to communicate Confirmit solutions to a wide range of audiences including existing customers, prospects, partners, sales team members, industry analysts and media. Ability to understand business requirements and translate these into technical solutions BS or MS in Computer Science or equivalent 3 -5 years of professional experience Ability to work as part of a team as well as on your own
Confirmit - 18 hours ago - save job - copy to clipboard Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications....

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Confirmit now employs over 400 people and has offices in Oslo (headquarters) and Grimstad, Norway; London, UK; New York and San Francisco in the US; Vancouver in Canada; Chengdu in China; and Moscow and Yaroslavl in Russia. Our client list includes globally recognised brands such as Best Buy, British Airways, Disney, Google, Halifax Bank of Scotland, HSBC, JP Morgan Chase, Microsoft, Nielsen, Safeco Insurance, Statoil, Symantec, Toyota, Virgin Media, Yahoo, Zynga, etc.

Reporting to the department Director, the Senior TSS Specialist will be a key member of the US Technical Solutions and Services team.

Works directly with Clients and Prospects, Sales, Program Management, Technical Solutions Developers, Solutions Consultants and external vendors to create the detailed technical design and solution implementation of various programs implemented on the Confirmit platform.

Responsible for providing: Pre-sales technical consulting work with Solutions Consultants and Sales Account Managers; Product presentations and training; Project Management (as part of a single project or a larger enterprise solution program working with the Program Manager); Consulting to clients on platform solutions understanding business requirements and creating the required technical solution definition for non PM assigned accounts; Development and implementation of solutions using the Confirmit platform.
Core/Primary Responsibilities Develop detailed technical design specifications for project SOW; Requires the ability to successfully implement the defined solution based upon agreed to deadlines; Determine outsource vs internal delivery; Set up, develop and manage survey and report solution as required by the project SOW; Perform project demonstrations in-person or online; Provide client training on the overall Confirmit platform; Respond to technical questions; Resolve any client requirements and platform gaps; Assistance in the creation RFP/ RFI requests; Contribute to usability enhancements; Development of offline reports and reviews.
Secondary Responsibilities Management of projects that do not have an assigned Program Manager; Adhere to the processes in place for project delivery; Will act as the technical point of contact with the client; Working with team members, on multiple accounts, this person will develop the plan and manage all aspects of an engagement; Manage change and resolve conflicts that can impact deadlines; Manage the development and deployment process working with a remote development team and the customer project team; Develop new project Statement of Work proposals with scope, effort and cost; Manage project budget; Assess client requirements and provide viable solutions; Complete RFP/ RFI requests; Describe solutions to clients on how to integrate Confirmit into their business.
QUALIFICATIONS:

Overall this individual must be capable of working in a time-compressed, highly dynamic & potentially ambiguous client situation to ensure innovative, impactful solutions are developed and milestones and deliverables are achieved.
5+ years' experience in a CEM/VoC/EFM solutions environment managing large enterprise accounts; Confirmit Horizons platform knowledge and experience in solution development; Experience managing multiple projects and diverse commitments and delivering to high quality and tight timelines; Bachelors’ Degree or equivalent experience; Superior communication skills in order to communicate Confirmit solutions to a wide range of audiences including existing customers, prospects, partners, sales team members, industry analysts and media; Ability to build strong relationships, inspire confidence and influence at all levels within a client organization; · Demonstrable ability to deliver technical product presentations and training classes.
Bonus Points:
PMI/PMP Certification Masters’ Degree
Confirmit - 18 hours ago - save job - copy to clipboard Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications....

View the Job here

Confirmit now employs over 400 people and has offices in Oslo (headquarters) and Grimstad, Norway; London, UK; New York and San Francisco in the US; Vancouver in Canada; Chengdu in China; and Moscow and Yaroslavl in Russia. Our client list includes globally recognised brands such as Best Buy, British Airways, Disney, Google, Halifax Bank of Scotland, HSBC, JP Morgan Chase, Microsoft, Nielsen, Safeco Insurance, Statoil, Symantec, Toyota, Virgin Media, Yahoo, Zynga, etc.

We’re looking for a detail-oriented individual to work in a team environment in the management and coordination of multiple customer feedback solutions for multiple clients. Our ideal candidate thrives in a fast-paced environment, communicates effectively with team members at all levels across the organization, and has good analytic and problem-solving skills.

Primary Responsibilities:
In this position, you will be responsible for the following:
Working with the Program Management team in managing and supporting all aspects of client projects from inception to completion; Developing sampling strategy and survey business rules; Maintaining/Updating all project documentation; Managing and monitoring ongoing survey deployments; Coordinating and testing survey program changes; Scheduling and timeline management; Assisting with client training on the Confirmit Horizons and CustomerSat real-time survey, analytics and case management systems; Solving day-to-day data/respondent/client issues working in collaboration with other team members; Working in the Confirmit Horizons and CustomerSat systems to build and configure survey and report solutions; Designing and setting up interactive dashboards for executives and other users throughout our clients' organizations; Assisting Senior Researchers and preparing reports/presentations.
Job Qualifications:
5-7 years project management experience, including project coordination and process development experience in a high-volume, fast turn-around environment; PMI/PMP Certification; Excellent English communication skills (written and oral); Excellent organizational skills and attention to detail; Working knowledge and experience with website development tools and scripting languages; Able to problem-solve and create logical solutions; Adept at handling multiple projects simultaneously, some with tight deadlines; Strong knowledge of Microsoft Outlook, Excel, PowerPoint, Word.
Bonus Points:
Experience with online survey or business intelligence software; Background in market or customer loyalty research; Master’s Degree.
Confirmit - 18 hours ago - save job Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications....

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