Program Manager - Confirmit - New York, NY

Confirmit now employs over 400 people and has offices in Oslo (headquarters) and Grimstad, Norway; London, UK; New York and San Francisco in the US; Vancouver in Canada; Chengdu in China; and Moscow and Yaroslavl in Russia. Our client list includes globally recognised brands such as Best Buy, British Airways, Disney, Google, Halifax Bank of Scotland, HSBC, JP Morgan Chase, Microsoft, Nielsen, Safeco Insurance, Statoil, Symantec, Toyota, Virgin Media, Yahoo, Zynga, etc.

We’re looking for a detail-oriented individual to work in a team environment in the management and coordination of multiple customer feedback solutions for multiple clients. Our ideal candidate thrives in a fast-paced environment, communicates effectively with team members at all levels across the organization, and has good analytic and problem-solving skills.

Primary Responsibilities:
In this position, you will be responsible for the following:
Working with the Program Management team in managing and supporting all aspects of client projects from inception to completion; Developing sampling strategy and survey business rules; Maintaining/Updating all project documentation; Managing and monitoring ongoing survey deployments; Coordinating and testing survey program changes; Scheduling and timeline management; Assisting with client training on the Confirmit Horizons and CustomerSat real-time survey, analytics and case management systems; Solving day-to-day data/respondent/client issues working in collaboration with other team members; Working in the Confirmit Horizons and CustomerSat systems to build and configure survey and report solutions; Designing and setting up interactive dashboards for executives and other users throughout our clients' organizations; Assisting Senior Researchers and preparing reports/presentations.
Job Qualifications:
5-7 years project management experience, including project coordination and process development experience in a high-volume, fast turn-around environment; PMI/PMP Certification; Excellent English communication skills (written and oral); Excellent organizational skills and attention to detail; Working knowledge and experience with website development tools and scripting languages; Able to problem-solve and create logical solutions; Adept at handling multiple projects simultaneously, some with tight deadlines; Strong knowledge of Microsoft Outlook, Excel, PowerPoint, Word.
Bonus Points:
Experience with online survey or business intelligence software; Background in market or customer loyalty research; Master’s Degree.
Confirmit - 18 hours ago - save job Confirmit is the world's leading SaaS vendor for multichannel Voice of the Customer, Employee Feedback, and Market Research applications....

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