Head of IT Service Desk
Project Description:
Luxoft provides software development services for a major investment banking client. Total headcount is 2000+ and growing; geographical distribution spans across 7 countries in Europe and America.
This population of users is supported by the dedicated IT service desk, distributed geographically. Luxoft is looking for a head of Service Desk team, with reporting line directly to Head of IT and Security of the delivery center.
Responsibilities:
Manage team of service desk engineers.Possess knowledge of troubleshooting internal technical infrastructure, including but not limited to, Microsoft environment (Windows XP, Win 7, Office 2003, 2010), networking, printing, wireless and audio visual technologies.Ensure timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goalRecord appropriate resolution information. In troubleshooting PC hardware and software problems, demonstrate appropriate, on-going communication of issue status and customer follow throughTrains peers and users on software, hardware and IT procedures, which may include the development of training materialsSkills Required:
3+ years years of experience in desktop operations support.Advanced Network skills.Good Excel skills.Fluent oral and written English.Ability to communicate horizontally with many international internal and external stakeholders, including communication and explanation of complex technical topics.Excellent presentation skills.Strong analytical thinking and attention to details.Passion, ability to self-drive, lead people, and get things done.Ability and desire to work by hands, not just manage tasks.
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