BSS Line Manager
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
Region Northern Europe and Central Asia (RECA) is responsible for business in 22 Countries. The organization comprise of 1.800 employees. We in competence domain BSS (Business Support Systems) are an unit, part of Consulting and Systems integrations (CSI) who is the home organization of the RECA Project Managers, Consultants, Solution Architects and Engineers with their main experience and expertise within the area of CSI.
RECA operations have an end-to-end responsibility for all service delivery within RECA. We work in tight cooperation with the RECA customer units and we have customer projects within Telecom and IT as well as Utility and Transport sectors.
This position is based primarily in Moscow, Russia.
Responsibilities and task will include and are not limited to:
To demonstrate strong leadership skills, that builds a Competence Domain culture & way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energyTo secure a competitive, quality focused, competent and business minded service delivery organization, with focus on efficient utilization of local, regional and sourced resources, meeting customers' delivery requirements on volume, quality and cost.To understand and implement CSI and Customer Support processes methods and tools.Ensure that resources are made available to undertake the agreed system integration projects and that they are properly utilized and accounted forEnsure the team maintains an up-to-date knowledge of industry trends and developmentsMeasure team activity and seek continual improvement in processes operated.Develop/analyze and report on status of agreed service levels and performance indicators;Ensure that systems integration projects are carried out in accordance with the organization’s agreed standards, methods and procedures;Maintain an emphasis on the early identification and, where possible, rectification of problems and deviations from the schedule, including changes in requirements, especially where these have resource implications;Check progress against targets, reporting as necessary and taking action to resolve exceptions;Oversee management of project scope, timelines and deliverables for all deliveries;Understand customer needs and manage customer expectationsQualifications:
A minimum of seven years of relevant experience in a ICT or software integration environment with prior people management expertiseDeep understanding of BSS architecturesExcellent knowledge of BSS concepts and developmentsAbility to understand the end-2-end architecture and integration of an enterprise and distributed software environmentExperience with huge/large applications including architectural, performance tuning, capacity planning activitiesDeep understanding of the application development lifecycle; ITIL v3 Foundations Certificate, CMMI training would be a plusFair understanding of software testing and configuration management processesFamiliar with project management methodologiesDeep understanding of service providers / operators business requirementsLocal labor market knowledge including but not limited to tax, employee rights and obligations, labor lawUniversity degree in Business or Engineering / ICT.Ability to travelExcellent English language skills in both writing and conversation.Experience:
Driving Business Growth initiatives, People leadership particularly in a competence based organization.Working with performance management as foundation to define the targets.Execute and prioritize resources and capabilities in accordance with short- and long-term priorities.Ability to effectively translate customer engagement needs into requirements on delivery and building competence.Clear understanding of capabilities needed as well as ability to attract, develop and retain top talent.Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies.Competence:
People & Thought leadership skillCapability in managing and driving change and develop consultative skills throughout organizationStrong cultural awareness and excellent language skills to enable communication throughout the organizationCapability to guide and coach people working with process, tools and methods across the region.Ability to lead a complex organizationCommercial understanding as needed to identify short and long term business priorities
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