Manager, Hotel Performance Support - Germany Russia E Europe
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. Job Location
In market/ exact location to be confirmed. Job Summary
Act as the primary business partner to franchisees - GMs, Principle Correspondents and owners. Through hotel consulting, manage all areas of hotel performance support for hotels in assigned region, including support on how to maximise revenue generation from the system, as well as ensuring that brand values are fully reflected in the hotel's operations. Add value to the relationship by sharing best practice tools and experience from across IHG's estate in EMEA and Globally. Manage in-market owner communications through the national IAHI committees.
Essential Duties and Responsibilities
Franchisee Relations - Manage strong relationships with GMs, Principle Correspondents and owners within the franchise estate. Act as the main contact person for franchisees, Identifying and resolving or escalating issues. Support lead HPS Director to organize in-market franchise communications and national IAHI meetings. Revenue & System Performance - Ensure the delivery of EMEA's Franchise financial (RevPAR, RGI, MPI) targets through pre- and post-opening performance (HPS) consulting to the Franchisee estate to improve IHG System performance, channel optimisation and unit-level revenue and sales practices. Great Hotels Guest Love - Improve OSAT/GSTS performance through performance (HPS) consulting to the Franchisee estate to drive improved product and service offerings. Advise hotels on improvements that will drive better QE performance and consistency with IHG Brand and FLS standards. Conduct Franchise hotel openings to ensure compliance with IHG's commitment to Great Hotels Guests Love IHG Representation - Represent interests of the franchise community within IHG. Contribute franchisee and operational perspective to selected internal initiatives. Advise training team on the needs of franchise hotels. Advise Development Approval Committee on suitability of franchisees seeking approval for new hotels Recommend a friend: GBP- Band 6