HelpDesk Technician - Partners in Health - Boston, MA

Hiring Manager: IT Systems Manager

Location: Boston, MA

Organizational Profile:

Partners In Health (PIH) is a nonprofit organization headquartered in Boston, MA, whose mission is to provide quality health care for the poor and marginalized in Haiti, Rwanda, Lesotho, Malawi, Peru, Mexico, Russia, Dominican Republic, and Navajo Nation. In addition, PIH has a growing network of affiliated organizations and initiatives in several other countries, including Nepal, Burundi, Mali, Liberia, and Togo. Through service delivery, training, advocacy and research, PIH works around the globe to bring the benefits of modern medical science to those most in need of it, to serve as an antidote to despair, and inspire others to do the same.

This is an exciting time for PIH. We are taking on immense challenges, and a newfound visibility has brought the opportunity to influence great change on the global stage. PIH seeks individuals committed to the mission and values (see PIH Values ) of the organization to join the team.

General Responsibilities:
Entry level position to assist with IT-related troubleshooting for staff in the Boston office, including but not limited to Windows and Mac systems, Microsoft Office Suite including Outlook, printers, servers, and wireless networks. Provide user support to staff members at the Boston office and follow up on requests as needed. Repair and Setup IT equipment Work on special projects as needed. Additional tasks as assigned. Specific Responsibilities:
Respond to email messages for customers seeking help. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, e-mail or over the phone. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Follow up with customers to ensure issue has been resolved. Qualifications:
High School Graduate Associate Technical Degree/Program (Completed or in progress is preferred) 6 Months Experience (technical internship acceptable) Ability to work technically with IT equipment, Windows and Mac systems, and Microsoft Office Suite. Proficient or advanced knowledge of PC and Mac computer systems a must. Strong interest and passion for computers, technology, and computer systems Strong problem-solving skills, with ability to work independently. Strong interpersonal skills and willingness to work in user support; experience in an IT helpdesk setting is highly desirable. Patience, flexibility and attention to detail. A+ Certification is useful, but not required Flexibility and a good sense of humor.
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