Senior Customer Service Representative
This role will act as a single point of contact for dedicated Russian distributors on shipment, documentation and information flow matters.
This position base responsibilities are:
execution of shipments to meet sales forecast while constantly increasing customer service level, fully complaining to legal & financial requirements, maintaining excellent billing accuracy & ensuring timely financial period closure proceduresclaims handling processensure local system doc flow is in line with Russian legislation to minimize compliance risksmonth closure reports for finance departmentoptimization and standardization of business processes through standard operating proceduresIndividual KPIs will include but will not be limited to:
sales vs. sales forecastorder fulfillmentdocument complianceorder processing on timebilling accuracy & othersRequirements to Candidate:
higher educationadvanced English level both written & oralknowledge of Russian legislation related to shipments, order processing, claims handling and document flow for both local and direct shipmentsminimum 3 years of relevant experience, experience with Western company is a mustunderstanding warehouse processesstrong computer skills, advanced MS office userstrong time management skillsanalytical skillsability to deliver results under multiple priorities & deadline pressurepositive attitude towards continues improvementability to quickly learn & adapt best practices into own work & engage colleaguesknowledge of JDE system and project management are plusRemuneration package:
base salary + annual bonusbusiness and personal travel insurancebusiness and personal life and accident insurancevoluntary medical insurancefitness costs compensationmeals allowancemobile compensation
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